At Santaspud, we’re committed to protecting your privacy and ensuring your festive shopping experience is as joyful and secure as possible. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with us.

1. Information we collect

We may collect the following types of information:

Personal Information: Name, email address, shipping address, phone number, and payment details when you place an order.

Browsing Data: IP address, browser type, device information, and pages visited—collected via cookies and analytics tools.

Marketing Preferences: If you sign up for our newsletter or promotions, we store your preferences and interactions.

2. How We Use Your Information

We use your data to:

Process and deliver your orders

Communicate with you about your purchases or inquiries

Send festive updates, offers, and product news (only if you opt in!)

Improve our website and customer experience

3. Sharing Your Information

We never sell your data. We may share it with trusted third parties only when necessary:

Payment processors (e.g., Lightspeed, PayPal)

Shipping providers (e.g., Royal Mail, DPD)

Marketing platforms (e.g., Mailchimp) if you’ve subscribed

All partners are required to handle your data securely and in compliance with applicable laws.

4. Cookies and Tracking

Our website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings. We may also use analytics tools (like Google Analytics) to understand how visitors use our site.

5. Your Rights

You have the right to:

Access the personal data we hold about you

Request corrections or deletions

Withdraw consent for marketing communications

To exercise these rights, contact us at: enquiries@santaspud.co.uk

6. Data Security

We take data protection seriously. Your information is stored securely, and we use encryption and other safeguards to prevent unauthorized access.